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Terms and Conditions


1. Agreement to Terms     

These terms and conditions outline the basis how you can use our Website and by accessing this Website and/or services, you have read, understood, and agree to be bound by the Terms and Conditions set out below.

We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.  

If you do not agree with all of these Terms and Conditions, then we ask you that you do not use this Site and Services for any purpose.

2. Privacy

Our privacy policy sets out the terms on which we process any personal data we collect from you or that you provide to us. By using the website, you consent to such processing and you warrant that all data provided by you is accurate.

3. Website Intended Audience

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.   

The Site is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission. 

4. Customer Care

The most suitable channel of communication is through the Contact Us section. Customer satisfaction is important and all questions and feedback about our services and products are welcomed.

If you have not received a reply within 2 days please check the following or you can contact us again:

Your information was entered incorrectly

Our response was sent to your junk folder.

5. Content

Alluring beauty will exercise the greatest care in ensuring that the product descriptions and pricing on this website are accurate at the time of publishing. Prices may change over time. All prices are displayed in Pound Sterling including VAT and exclusive of delivery charges.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.

6. Content you provide to us  

There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.  

You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. When you upload or post content to our site, you grant us the following rights to use that content. 

We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values. 

If you wish to complain about User Content uploaded by other users please contact us.

7. Information you provide to us

You should ensure that all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party. You will ensure the accuracy of such information and update such information as necessary. You will keep your password confidential and will be responsible for all use of your password and account.  You have the legal capacity and you agree to comply with these Terms and Conditions; and that you are not a minor or if a minor, you have received parental permission to use the Site.  

If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly contact us.
If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.  

8. Products and Availability

Our products are purchased directly from reputable and certified suppliers. Product information is supplied by the manufactures and/ or suppliers. Alluring beauty does not accept any responsibility for any claims made in error or omission regarding the brand’s product information.

Alluring Beauty shall not be held responsible for any damages, illness or injury incurred by the misuse of any product. The customer is accountable for the application of the product by adhering to the instructions. We shall not be held accountable for any injury or illness experienced due to an allergic reaction.

9. Payment

We accept payment in GBP (£). We accept Visa, Mastercard, Paypal. We do not store nor would we share any credit card details of our customers. All payments are processed securely at the highest standard through our approved payment provider’s website.

10. Placing an Order

After placing an order with us an acknowledgment email will be sent to you. If you do not receive this email after registering or placing an order please contact us at once. Once your order is processed and dispatched, you will receive a dispatch confirmation email.

If your order was not accepted:

The product you ordered is unavailable

Pricing error or product description is identified

Authorisation for your payment was declined

11. Cancellations and Returns

You are entitled to cancel your order within 14 days from the date on which you receive the goods by sending us a notice of cancellation in writing and returning the goods to us in their original, unopened and unused condition.

Please refer to our returns and refund policy for further details.

12. Damaged, Missing or Wrong Item

If your goods arrive damaged, missing or in error, please contact us immediately. Provide your order number and a photograph to verify the wrong or damaged product. We will be in touch and this will be rectified.

Damaged, missing or wrong products should be reported within 7 working days upon receipt. If not a return cannot be accepted.  Please refer to our returns and refund policy for further information.

13. Site Management     

We reserve the right at our sole discretion, to screen the Site for breaches of these Terms and Conditions. We will manage the Site in a manner intended to protect our rights and property and to support the proper operation of the Site and Services.  

You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.  

14. Modifications to and availability of the Site     

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.    

We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.    

15. General       

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.  

You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.  

These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.   

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.   

We may assign any or all of our rights and obligations to others at any time.

If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.  

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.     

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us via the web contact us form. 

Last Updated 12/07/2020