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Frequently Asked Questions

In these unprecedented and challenging times, we would like to wish you, your family and our Alluring Beauty community good health and optimism. The health, safety and the well-being of our customers, employees, partners and the wider community is our first concern. That is why we are exercising and enforcing best practices for social-distancing and self-isolation in the midst of COVID-19.

Our products are packaged under strict quality control and safety procedures with the required cleaning and hygiene protocols in place.

Below are our FAQs for up-to-date information about our brand

1) How do I contact you about a product?

Customer satisfaction is our main goal. If you are not satisfied with your purchase, please use the chat box or contact us form so we can resolve your issues as soon as possible.

2) Where is my order?

After your order is dispatched you would receive an email with the tracking details. Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

3) How can I return an item?

If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Simply return the unused, unopened products and we will remit your account for the amount of the purchase. Please click HERE for more information on how to return your items.

4) What is KLARNA?

Klarna enables you to defer your payment for 30 days with no interest, no hidden fees and no credit agreement. We currently offer Klarna to UK residents and we do apologise if you have experienced issues whilst trying to place an order. Klarna conducts strict eligibility checks on each and every transaction and on this occasion it maybe that you did not meet the criteria. 

For further information, to manage your Klarna account or to learn more visit Klarna